About PTC Solutions Group
We help law firms strategically optimize their administrative support—whether that means reviewing the current model, redesigning operations, or recruiting top-tier talent. We deliver scalable, practical solutions that work within in-house, outsourced, or hybrid environments.
Who we are
Founded by Susan Twibell, a nationally recognized expert with over 25 years of experience in legal administrative operations, PTC Solutions Group brings deep leadership in legal support, strategic planning, and team development. With a proven history of building centralized support hubs, leading major outsourcing transitions, and guiding support strategies for Am Law firms, PTC delivers tailored solutions that align talent, technology, and workflow for measurable impact.
What we do
We partner with law firm leadership teams to:
Assess current administrative and document support models
Identify resource gaps and misalignments
Analyze utilization and cost data
Evaluate and renegotiate vendor partnerships
Design centralized support hubs aligned with firm goals
Deliver flat-rate project support for urgent tasks
Recruit and place administrative professionals who align with your culture
Our approach
Each engagement follows a practical, tailored methodology:
Set Direction – Define goals and priorities
Assess & Analyze – Understand workflows, resources, and costs
Design a Solution – Build a plan for support, staffing, or delivery
Implement – Execute with the right people and oversight
Monitor & Adapt – Ensure success and continuous improvement
Why firms trust us
No long-term contracts. Just results-driven support
Alignment with your firm’s culture and pace
Proven cost savings and increased efficiency
Measurable, sustainable impact