Centralized Business Support Model

Centralized Business Support Model

Fragmented workflows, low utilization, and heavy reliance on part-time staff were slowing firm

operations. We designed a cost-neutral centralized support model with optimized shift

coverage, on-demand weekend staffing, and a working manager role.

Results:

• Cost-neutral implementation

• Scalable global coverage across all time zones

• Real-time oversight and improved workload tracking

• Achieved approximately 25% improvement in support efficiency