Case Study
Strengthening Outsourced Administrative Support
Apr 28, 2025
Strengthening Outsourced Administrative Support
A law firm was facing rising costs and limited visibility into their outsourced administrative support team's performance. We realigned the firm's support structure — introducing vendor accountability, real-time oversight, and onsite coverage.
Results:
Strategic realignment of resources
Onsite support added with no increase in cost
Improved user satisfaction and vendor performance tracking
Achieved approximately 20% operational cost savings